||Support the company in implementing and maintaining SAP Sales & Distribution Modules and CRM Modules. Support SAP DBM and all customer related applications.
Provide specialist level functional and configuration knowledge in designing SAP solutions in the SAP SD and CRM modules.
Understand business processes and analyze SD and CRM business challenges, identify requirements, and deliver cost-effective solutions in a timely manner.
Good knowledge about SD Business Processes: Contracts, Sales Order, Delivery Processing, Shipment processing, Billing, Credit/Debit Memo Processing, Sales Returns, Free of charge delivery, STO, rebates processing and free goods determination Configuration: Sales Document Types (Sales Order, Delivery, Billing), Item category, Pricing Procedure and Pricing Conditions types, Output type Settings & Determination, Customer Master Data Settings, Partner Function and Partner function determination, Copy Control, Shipping Point determination. Master Data: Customer Master Data, Pricing Condition types, Output condition types (Order Confirmation, Delivery Note, Billing) Analyse results of cost-based and revenue-based methods, completion contract method, period-end processing, and overheads.
Understand & perform SAP CRM & Hybris configuration including Customer/User master data, Catalogue Management, Content Management, Workflows, Promotions/Vouchers, Shopping Cart & checkout, Search and guided navigation, Returns Management, Payments, Customer specific Pricing, Sync & Async Order Mgmt with SAP etc.
Develop functional specifications and work with technical resources, BASIS, and ABAP personnel resources to complete object development and testing.